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Rafael Novais

[email protected]

👋 Hi

Hi, I'm Rafael. I'm a software engineer with a practical, value-oriented approach to my work.

I look at work from different perspectives, focusing on where I can add value, how problems can be solved well, and how recurring issues can be prevented.

My foundation is in software engineering and computer science, with a growing site reliability mindset focused on building and operating systems that work well and keep working.

🧙‍♂️ Hats

Platform Engineer I @ CSG

  • Manage infrastructure for a SaaS product across production and user acceptance testing environments.
  • Use AWS and Terraform to provision and maintain environments, accounts, and platform services.
  • Operate Windows Server systems, ELK and AWS OpenSearch clusters, and SQL databases.
  • Manage project-level DNS, networking, Active Directory, and account provisioning.
  • Manage product infrastructure access and security controls, coordinating with corporate security on reviews and certifications.
  • Review infrastructure requests and advise product teams on architecture, security, and operational best practices.
  • Work with core, systems, and level 1 support teams to troubleshoot issues and keep environments reliable.
(october 2025 - present) (10 months)

Software Engineer (Automation & Tools) @ Continental Engineering Services

  • Support of CI processes like SiL, unit testing, and static code analysis.
  • Setup & maintain a Jenkins server.
  • Setup & maintain a Prometheus/Grafana monitoring system.
  • Maintain pool of Windows testing machines.
  • Development of Tools, GUIs, Scripts, etc.
(september 2022 - may 2025) (2 years, 9 months)

Software Engineer (Big Data) @ Accenture Portugal

  • Developing ETL pipelines, SQL queries, application features, and incident investigation.
(june 2021 - march 2022) (10 months)

Service Operations Analyst @ Euronext

  • L1 support position involved in monitoring, troubleshooting, triage, and follow-up of incidents.
  • Ensure day-to-day operations ran smoothly in the production and user acceptance testing environments.
  • Fulfilling user requests.
  • Carrying out routine operational tasks.
(september 2019 - march 2020) (7 months)

🎓 Diplomas

Computer Science, Bachelor's degree

FCUP - Faculdade de Ciências da Universidade do Porto

(september 2015 - september 2020) (5 years)

💻 Skills

Development Tools

Git

Scripting

Python
Bash
PowerShell

Operating Systems

Windows
Linux
Ubuntu

CI/CD

Jenkins
GitHub Actions

Container Orchestration

Docker
Kubernetes

Monitoring

Grafana
Prometheus
Nagios

Google Cloud Platform (GCP)

Google Cloud Storage
Google BigQuery
Google Cloud Dataflow
Google Cloud Pub/Sub

Amazon Web Services (AWS)

AWS CloudFormation
AWS Lambda
AWS S3

Programming Languages

C
MATLAB

Java Ecosystem

Java
Maven
Gradle

Python Ecosystem

Python
PyQt
Flask

Databases

SQL


1 - Novice: Basic understanding and limited experience.
2 - Beginner: Some experience and can perform tasks with guidance.
3 - Competent: Good working knowledge and can perform tasks independently.
4 - Proficient: Strong understanding and can mentor others.
5 - Expert: Deep expertise and recognized authority in the field.

🌐 Languages

Portuguese
Full Professional
English
Business Professional
Spanish
Basic